Privacy Policy
Last updated: July 2026 · Your trust is our foundation
At Dolyne, we believe that privacy is not just a legal requirement — it's a fundamental aspect of our commitment to honest luxury. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, make a purchase, or engage with our services. We are transparent about our practices because we want you to feel confident and secure at every step of your journey with us.
Information We Collect
Personal Information
When you create an account, make a purchase, or contact us, we collect information such as your name, email address, phone number, shipping address, and payment details. This information is necessary to process your orders and provide you with our services.
Usage Data
We automatically collect information about how you interact with our website, including pages visited, time spent, device information, and browser type. This helps us improve our services and understand user preferences.
Communications
If you choose to subscribe to our newsletter or marketing communications, we collect your email address and preferences. You may opt out at any time through the unsubscribe link in our emails.
How We Use Your Information
Order Processing
We use your personal information to process and fulfill your orders, send order confirmations, and provide shipping updates. This includes communicating with our authentication team and shipping partners.
Authentication Services
For our luxury handbag authentication process, we may collect and share item details with our expert authenticators. This ensures every piece meets our rigorous quality standards before reaching you.
Customer Support
We use your contact information to respond to your inquiries, provide styling advice, and assist with any issues related to your orders or consignment requests.
Marketing
With your consent, we may send you personalized recommendations, special offers, and updates about new arrivals. We never sell your information to third parties for marketing purposes.
Information Sharing
Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping companies, and authentication experts. These partners are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety. This includes cooperating with law enforcement and regulatory authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.
Data Security
Encryption
We implement industry-standard encryption protocols to protect your data during transmission and storage. All payment information is processed through secure, PCI-compliant payment gateways.
Access Controls
Access to your personal information is restricted to authorized personnel who need it to perform their jobs. We regularly review and update our security measures to protect against unauthorized access.
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
Your Rights
Access and Correction
You have the right to access, correct, or update your personal information at any time through your account settings or by contacting our support team.
Data Deletion
You may request the deletion of your personal information, subject to certain legal and business requirements. We will process such requests within 30 days.
Opt-Out
You can opt out of marketing communications at any time. You may also disable cookies through your browser settings, though this may affect your experience on our website.
Complaints
If you believe your privacy rights have been violated, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.
We're Here to Help
If you have any questions about this Privacy Policy or how we handle your data, please reach out.