Return Policy
Last updated: July 2026 · Shop with confidence
At Dolyne, we understand that purchasing luxury handbags online requires trust. Our return policy is designed to give you confidence in your purchase while protecting the authenticity and condition of our curated collection. Every piece we sell is authenticated and carefully inspected, and we want you to be completely satisfied with your investment in timeless luxury.
14-Day Return Window
Return Period
You may return any eligible item within 14 days of delivery. This period begins on the date your order is delivered, as confirmed by the shipping carrier's tracking information. We recommend initiating returns promptly to ensure they fall within this window.
Eligible Items
All handbags purchased through Dolyne are eligible for return, provided they meet our condition requirements. Limited edition items, final sale items, and custom orders are marked as non-returnable at the time of purchase.
Return Authorization
All returns require prior authorization. Please contact our customer service team to receive a Return Merchandise Authorization (RMA) number before shipping any item back. Returns without authorization may be delayed or refused.
Condition Requirements
Original Condition
Items must be returned in the same condition as received, with all original authentication tags, dust bags, cards, and packaging intact. The handbag must show no signs of use beyond careful inspection upon receipt.
Authentication Seal
The Dolyne authentication seal must remain intact and unbroken. Tampered or removed seals will void the return eligibility, as this compromises our ability to verify the item's authenticity and condition.
Prohibited Conditions
Items with scratches, stains, odors, loose threads, or any signs of wear beyond initial inspection cannot be accepted. Additionally, items that have been altered, repaired, or modified in any way are not eligible for return.
Return Process
Initiating a Return
Contact our customer service team at [email protected] with your order number and reason for return. We will review your request and provide an RMA number along with detailed return instructions within 24-48 hours.
Packaging
Pack the item securely in its original packaging, including all accessories and documentation. Use the provided return shipping label or follow our packaging guidelines to ensure the item is protected during transit.
Shipping
Ship the item using the authorized return method provided. We recommend using trackable shipping and insuring the package for its full value. Dolyne is not responsible for items lost or damaged during return shipping.
Inspection
Upon receipt, our authentication team will inspect the item to verify its condition and authenticity. This process typically takes 3-5 business days. You will be notified of the inspection results and refund status.
Refunds
Refund Method
Refunds are processed to the original payment method used for the purchase. If the original payment method is no longer available, we may issue store credit or arrange an alternative refund method with your approval.
Refund Timeline
Once your return is approved, refunds are processed within 5-7 business days. The time for funds to appear in your account depends on your payment provider's processing times, which may vary.
Partial Refunds
In cases where items show minor condition issues that don't fully disqualify the return, we may offer a partial refund. You will be informed of any partial refund offer before it is processed.
Return Shipping Costs
Return shipping costs are the customer's responsibility unless the return is due to an error on our part (incorrect item sent, defective item, or authentication discrepancy). In such cases, we will provide a prepaid return label.
Exchanges
Exchange Policy
We do not offer direct exchanges. If you wish to purchase a different item, please return the original item following our return process. Once the return is processed, you may place a new order for your preferred item.
Availability
We cannot guarantee item availability for future purchases. If you're interested in a specific alternative, contact our team to check availability before returning your current item.
Price Differences
If you choose to purchase a different item after returning, the new purchase will be processed at the current price. We do not hold items or honor previous pricing for future purchases.
Contact Our Team
If you have any questions about our return policy or need to initiate a return, our team is here to assist you.