Terms and Conditions
Last updated: July 2026 · Clear terms for a transparent relationship
Welcome to Dolyne. These Terms and Conditions govern your use of our website, services, and the purchase of authenticated luxury items. We believe in transparent, fair practices that build trust with our customers. Please read these terms carefully as they affect your rights and obligations when engaging with Dolyne.
Acceptance of Terms
Agreement to Terms
By accessing or using the Dolyne website, services, or making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our services or make purchases. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.
Age Requirement
You must be at least 18 years old to create an account and make purchases on Dolyne. By using our services, you represent and warrant that you are of legal age to form a binding contract with Dolyne.
Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Products and Services
Product Descriptions
We strive to provide accurate descriptions and images of our products. However, we do not warrant that descriptions are error-free. All products are sold 'as is' and 'as available' unless otherwise stated in writing. Colors may vary slightly due to monitor settings and photography lighting.
Authentication Guarantee
Every luxury handbag sold by Dolyne undergoes a rigorous multi-point authentication process by our expert team. We guarantee the authenticity of all products sold. If a product is found to be inauthentic, we will provide a full refund and cover return shipping costs.
Condition
As we specialize in authenticated luxury items, products may show signs of previous use consistent with their age and condition. Each item is thoroughly inspected and graded according to our condition standards (Excellent, Very Good, Good). Specific condition details are provided in each product listing.
Pricing
All prices are listed in Indian Rupees (INR) unless otherwise specified. We reserve the right to modify prices at any time without prior notice. Prices displayed at the time of purchase are final and binding.
Orders and Payment
Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud. We will notify you if your order is cancelled and issue a full refund if payment has been processed.
Payment Methods
We accept payment via credit cards, debit cards, UPI, net banking, and other payment methods as displayed at checkout. All payment information is processed through secure, PCI-compliant payment gateways. We do not store your complete payment information on our servers.
Payment Security
We implement industry-standard security measures to protect your payment information. However, we cannot guarantee absolute security of data transmission over the internet. By using our services, you acknowledge and accept these risks.
Order Confirmation
Upon successful payment, you will receive an order confirmation email containing your order details. This email serves as acknowledgment of your order but does not constitute acceptance. Order acceptance occurs when we ship the products to you.
Shipping and Delivery
Shipping Policy
We offer shipping across India and select international destinations. Complimentary shipping is available for orders above ₹15,000 within India. International shipping rates are calculated at checkout based on destination and package weight.
Delivery Timeline
Domestic orders are typically delivered within 3–5 business days from the date of shipment. International orders may take 7–14 business days depending on the destination and customs processing. Delivery times are estimates and not guaranteed.
Shipping Address
You are responsible for providing an accurate and complete shipping address. We are not liable for delays or non-delivery due to incorrect or incomplete address information provided by you.
Customs and Duties
For international orders, you may be subject to import duties, taxes, and customs fees imposed by your country's authorities. These charges are your responsibility and are not included in the product price or shipping cost. We recommend checking with your local customs office for applicable regulations.
Returns and Refunds
Return Policy
We accept returns within 7 days of delivery for products in their original condition with all tags and packaging intact. Items must be unworn, unused, and free from any damage or alterations. Returns for items marked as 'Final Sale' are not accepted.
Return Process
To initiate a return, contact our customer service team within the 7-day window. You will receive a return authorization and shipping instructions. Return shipping costs are the customer's responsibility unless the return is due to an error on our part or authenticity concerns.
Refund Policy
Refunds are processed within 7–10 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method. If the original payment method is no longer available, we may issue store credit or an alternative refund method at our discretion.
Exchange Policy
We do not offer direct exchanges. If you wish to purchase a different item, please return the original item for a refund and place a new order for the desired item.
Consignment Services
Consignment Agreement
For customers wishing to sell luxury items through Dolyne, a separate consignment agreement must be signed. This agreement outlines commission rates, payment terms, authentication procedures, and liability provisions specific to consigned items.
Commission Structure
Our standard commission rate for consigned items is 30% of the final selling price. Premium services such as professional photography, enhanced marketing, or expedited authentication may incur additional fees as outlined in the consignment agreement.
Payment Timeline
Consignors are paid within 14 days of the item being sold and the buyer's return period expiring. Payments are made via bank transfer or UPI as specified in the consignment agreement.
Item Rejection
We reserve the right to reject consigned items that do not meet our quality standards, are inauthentic, or are not aligned with our brand positioning. Rejected items will be returned to the consignor at their expense.
Intellectual Property
Website Content
All content on the Dolyne website, including but not limited to text, images, graphics, logos, designs, and software, is the property of Dolyne or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.
Brand and Trademarks
The Dolyne name, logo, and all related trademarks are the exclusive property of Dolyne. You may not use our trademarks without express written permission. All designer brand names (e.g., Hermès, Chanel, Louis Vuitton) are used for descriptive purposes only and remain the property of their respective owners.
User Content
By submitting reviews, photos, or other content to our website, you grant Dolyne a non-exclusive, royalty-free license to use, display, and distribute such content for marketing and promotional purposes. You represent that you own or have the right to grant such license.
Limitation of Liability
Disclaimer of Warranties
Our services are provided 'as is' without any warranties, express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We make no warranties regarding the accuracy, reliability, or completeness of any information on our website.
Limitation of Damages
To the maximum extent permitted by law, Dolyne shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of our services or inability to use our services.
Maximum Liability
Our total liability to you for all claims related to our services shall not exceed the amount you paid for the specific product or service giving rise to the claim. This limitation applies to all causes of action, whether in contract, tort, or otherwise.
Dispute Resolution
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.
Arbitration
Any dispute, controversy, or claim arising out of or relating to these terms or your use of our services shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Guwahati, Assam, and the arbitrator's decision shall be final and binding.
Class Action Waiver
You agree to resolve any disputes with Dolyne on an individual basis and waive any right to participate in class actions, class-wide arbitrations, or representative proceedings. You and Dolyne agree that any arbitration shall be limited to the dispute between the parties individually.
Legal Support
If you have any questions about these Terms and Conditions, please contact our legal team.